Refund and Returns Policy

Return Policy for Smart Kidz Palace



1. Eligibility for Returns:

Returns are accepted for items sold in a different category than intended.

Items must be in their original condition, unopened, and with all accompanying materials.


2. Initiating a Return:

Customers must contact Smart Kidz Palace within 5 days of receiving the item to initiate the return process.

Proof of purchase, such as a receipt or order confirmation, is required.


3. Return Options:

Upon approval, customers can choose between a replacement product or a refund.

Refunds will be credited within 3-5 working days through the original payment method.


4. Non-Returnable Items:

Personalized or customized items cannot be returned unless they are damaged or defective.


5. Damaged or Defective Items:

In the case of damaged or defective items, customers must notify Smart Kidz Palace within 48 hours of receiving the product.

Smart Kidz Palace will arrange for a replacement or issue a refund, including any applicable shipping fees.


6. Refund Process:

Refunds will be processed once the returned item is received and inspected.

Smart Kidz Palace reserves the right to deny a return if the item does not meet the eligibility criteria.


7. Return Shipping:

Customers are responsible for the cost of return shipping, except in the case of damaged or defective items.



8. Online Purchase Policy:

For online purchases, customers can return items by shipping them back to Smart Kidz Palace. The return address will be provided upon contacting our customer service team.

Items must be shipped back within 7 days of initiating the return process.

Smart Kidz Palace is not responsible for return shipping costs for online purchases unless the item is damaged or defective.


By making a purchase at Smart Kidz Palace, customers agree to adhere to this return policy. Smart Kidz Palace reserves the right to update or modify this policy at any time. If you have any questions or concerns about the return process, please contact our customer service team

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